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BTEC Customer Service


The BTEC programme in Customer Service focuses on the central importance that good customer service has in providing for an organisation’s success. Excellent customer service is defined as the ability to consistently exceed customers’ expectations. As a consequence, participants learn to recognise that every aspect of business has an impact on customer service.


Key Benefits:
  • Gain new skills to improve an organisation’s levels of customer service
  • Focus on how customer service is impacted by all parts of a business