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English for Customer Services

 

The English for Customer Services programme uses a step-by-step approach that allows participants to develop a core set of expressions and functional language that they can use to communicate clearly in written and spoken formats. Participants will be shown how to recognise and respond to customer needs through a range of true-to-life language learning methods.

 

Key Benefits:

 

  • Learn to recognise and respond to customer needs in a culturally sensitive and effective way
  • Increase confidence when advising customers and promoting goods and services
  • Develop a core sets of English language expressions for a variety of situations