TKG About Us

English for Telephoning

 

This TKG English for Telephoning course aims to help build confidence and competence using English on the telephone. The course material develops the specific listening and speaking skills required to avoid confusion and miscommunication, and demonstrates how to respond to callers in a culturally sensitive and effective way.

 

Key Benefits:

 

  • Increase confidence when using English on the telephone
  • Learn to effectively recognise and respond to callers in a culturally sensitive way
  • Develop appropriate language skills to deal with complaintsn