TKG About Us

Essential Skills for Customer Service

 

The Essential Skills for Customer Service programme is designed for all employees, with a particular focus on those professionals who regularly deal with customers. It will concentrate on developing their customer awareness and interpersonal skills, to help provide a standard of excellence and promote the achievement of their organisation.

 

Key Benefits:
  • Participants will recognise the importance of setting customer service benchmarks and standards
  • Improve communications with customers over the telephone
  • Understand how to develop and maintain effective customer relationships
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