TKG About Us

Essential Skills for Customer Service


The Essential Skills for Customer Service programme is designed for all employees, with a particular focus on those professionals who regularly deal with customers. It will concentrate on developing their customer awareness and interpersonal skills, to help provide a standard of excellence and promote the achievement of their organisation.


Key Benefits:
  • Participants will recognise the importance of setting customer service benchmarks and standards
  • Improve communications with customers over the telephone
  • Understand how to develop and maintain effective customer relationships